Privacy Policy

Last updated: 2 August 2026 · Read with our Terms & Conditions

This Privacy Policy (“Policy”) describes how we collect, use, disclose and protect your information when you use the Zestome website and mobile applications (collectively, the “Platform”) operated by Zestome (“Company”, “we”, “us”, “our”) — legal entity and registered office: Qeotek LLP, Noida, India.

“you” / “your” means a user of the Platform (Customer or Home Cook). “Services” means services offered by Zestome on or through the Platform.

Please read this Policy before using the Platform or submitting personal information. This Policy is part of the Terms of Use.

1. Your consent

By using the Platform and Services, you agree to the collection, transfer, use, storage, disclosure and sharing of your information as described in this Policy. If you do not agree, please do not use or access the Platform.

2. Policy changes

We may update this Policy and post changes on this page. For significant changes we will endeavour to provide reasonable notice (for example via the Platform or email) and obtain consent where required by law. To the extent permitted by law, continued use after notice constitutes consent to the updated Policy.

3. Links to other websites

The Platform may contain links to other websites. Information collected on those sites is not governed by this Policy. We are not responsible for third-party practices or content. This Policy also does not cover information you voluntarily disclose to third parties that we do not require you to disclose.

4. Information we collect

4.1 Account & profile information

Name, phone number, email (if provided), profile photo, addresses / society details, preferences (veg/non-veg, etc.), and for Home Cooks: kitchen profile, documents for verification (e.g. ID, address, FSSAI or other licences as requested), bank/payout details, and listing content.

4.2 Device & app technical information (mobile app)

When you use the Zestome mobile app, we collect only what is needed to operate core features:

• Push notifications — if you allow notifications, we store a Firebase Cloud Messaging (FCM) device token linked to your account so we can send order and account alerts.
• Authentication — Firebase Authentication is used for phone OTP sign-in. Google/Firebase may process your phone number and verification signals as part of login.
• Local app storage — session tokens and preferences may be stored on your device (for example via secure storage) so you stay signed in.

What we do not use today: the Zestome app does not include third-party analytics SDKs (such as Google Analytics or Firebase Analytics), advertising SDKs, or dedicated crash-reporting SDKs (such as Firebase Crashlytics or Sentry). We do not collect advertising IDs for tracking or measure ad campaigns in the app.

Our servers may automatically record limited technical data when the app calls our API (for example IP address, request time, and app/API version) for security, fraud prevention, and troubleshooting.

4.3 Location information

With your permission, we may collect precise or approximate location (including GPS latitude/longitude) to show nearby Home Cooks, serviceable societies, fulfilment options, and offers. Location may be associated with your account. You can disable location permissions in device settings; some features may then be limited.

4.4 Transaction & usage information

Orders, cart activity, payment status (not full card or UPI credentials — handled by payment partners), ratings/reviews, referral codes, in-app support messages, and notification preferences.

When you use the website, our hosting provider may log standard web server data (for example IP address, browser type, pages viewed, and timestamps). We do not currently run third-party analytics on the website.

5. Cookies & similar technologies

The zestome.co.in marketing site is largely static. We do not currently use third-party advertising or analytics cookies on the website. Your browser or our hosting provider may store essential technical data needed to deliver pages securely.

The mobile app does not use browser cookies. Permissions you grant in the app (such as location, notifications, or photos) are described in Sections 4.2–4.3 above.

6. How we use your information

• Provide, personalise, maintain and improve products and Services (including Orders, pickup/cook-drop coordination, and account features);
• Perform contracts with you and send related information;
• Authenticate you, secure the Platform, prevent fraud, and troubleshoot issues;
• Send transactional notifications (for example order updates) where you have enabled them;
• Contact you about similar services or offers (email, SMS, phone, WhatsApp/IM) where permitted;
• Process transactions and provide customer support;
• If you are a Home Cook, operate listings, approvals, Order status, and payouts;
• Anonymise / de-identify data — such aggregated data is not restricted by this Policy.

7. Accessing, correcting & deleting information

Customers and Home Cooks may manage or delete their accounts via in-app account settings (Delete Account). You may also request account closure by emailing admin@zestome.co.in.

We may retain information as authorised under this Policy or required by law, then delete or de-identify it. We may retain limited data to prevent fraud, investigate abuse, or meet legal obligations.

8. Disclosure & sharing

We may share information:

• Service providers — payment processors, cloud hosting, Firebase/Google (phone authentication and push messaging only), SMS or notification delivery, and similar processors bound to protect data;
• Home Cooks — when you place an Order, relevant details (name, phone, address/pickup notes, Order contents) are shared with the Cook to fulfil the Order, similar to ordering directly;
• Customers — limited Cook-facing details needed for fulfilment (e.g. Cook name, pickup instructions, drop timing);
• Crime prevention / legal — to government agencies or partners when required by law, court order, or to detect fraud, enforce Terms, protect rights/safety, or handle IP claims;
• Group / affiliates — for internal business purposes if we have a corporate group;
• With your consent — for purposes we notify and you agree to.

We do not sell your personal information. We do not currently share app data with analytics providers, ad networks, or crash-reporting services.

9. Data security

We use appropriate technical and organisational measures to secure information. Payment card data is handled by PCI-compliant payment partners; do not send full card details over unencrypted channels. Keep your password confidential. Internet transmission is not fully secure; we cannot guarantee absolute security but will use safeguards after receiving your data.

10. Opt-out

You may manage marketing preferences in-app (where available) or via unsubscribe links in commercial emails. You cannot opt out of certain administrative, service, or legal notices.

To withdraw consent for processing or request deletion, email admin@zestome.co.in. We will endeavour to action requests within five (5) business days where feasible, except where retention is legally required. Withdrawal may limit or end your ability to use some or all Services.

11. Grievance officer

Queries on processing or use of your information: admin@zestome.co.in

Operated by Qeotek LLP, Noida, India.